How to return a product ordered?

 

The customer must organise the return shipment by him/herself and cover the transport and import costs. There may be custom fees, that will be deducted from the purchase price when refunding the return.  

To make a return, you must send us an email to rma2@greenlandmx.com with a return request indicating your order number*, the item you want to return and the reason for the return. 

*Your order number is the code beginning with GMX00.
 
Once the return request has been sent, our customer support team will review that the form was completed correctly and will proceed with the authorization or rejection of the return. 

If the return shipment is authorized, an e-mail will be sent with the RMA or return shipment number. 

Please mark the RMA number assigned clearly on the package containing the products to be returned.  

Devolución_04

 

Once we have received the return and the perfect condition of the goods has been verified, we will refund the purchase price within a maximum period of 6 to 14 days upon their receipt. 

Return Policy

Deadline

Private customers are entitled to a period of 30 calendar days to notify their intention to return one or more products of their order, with the exception of OEM Parts. In this case, the return period will be 14 calendar days.
At GreenlandMX we offer you twice as long a period as that provided for in Real Decreto Legislativo 1/2007, 16th November (period of only 14 calendar days upon receipt of the order).

* Returns after the 30-day period will be studied individually, and in case of acceptance, they will carry a surcharge depending on each specific case.

Exceptions:

As established in article 103 of Real Decreto Legislativo 1/2007, 16th November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, returns of the following products will not be accepted:

· Products that have been used, manipulated, opened or that do not retain their original packaging or labelling.
· Products or parts ordered from the manufacturer at the express request of the customer, such as Original Spare Parts, products with special or infrequent sizes or measurements, which at the time of purchase do not appear with the option "In Stock. For instant shipping".
· Custom products made according to user specifications, or clearly personalised products.
· Gift Cards

GreenlandMX reserves the right to decline an exchange/return request, or apply a surcharge, if any of the above points are not met.

 

Product return conditions

The products must be returned in perfect conditions.

Likewise, the original packaging of the product must be in perfect conditions without any broken parts, dirt, shipping labels or packaging tape and well protected.

If it is not possible to return the goods in the original packaging and in perfect conditions, the goods will suffer a depreciation. The company reserves the right to refuse and return to the customer products that do not meet these requirements. In this case, the cost of the return shall be borne by the customer.

Returns for failed delivery

In case of a failed delivery due to circumstances beyond the control of our company or the freight forwarder, such as

· Incomplete or erroneous address provided.

· Repeated absence at home or at the delivery address.

· Failure to collect the package within the deadline at the pick-up point selected by the customer.

Return costs to our warehouse and import costs will be applied to be borne by the customer.

The return of bulky or heavy products will carry additional transport costs depending on the weight or volume.
Return costs apply to orders returned or not collected by the customer unless our Customer Service has approved to assume these costs.
For any further questions or clarification, please do not hesitate to contact our Customer Service.